Contact

acquire@sailaiadvisory.com

This is the address for everything: technical problems, billing questions, refund requests, privacy and data deletion requests, and press or partnership enquiries.

• Billing and refunds — acknowledged within 1 business day.
• Technical issues — within 1–2 business days.
• Privacy and data requests — acknowledged within 1 business day, fulfilled within 30 days as required by law.

Support is provided in English and Turkish. Business days are Monday to Friday, Türkiye time.

Sail AI is operated by an individual sole trader based in Türkiye. There is no incorporated company behind it, and no telephone support line — email is the only support channel, and it is answered by the operator directly.

Payments are handled by Dodo Payments, our merchant of record. Charges and invoices appear under their name rather than Sail AI. If you do not recognise a charge, email us with the date and amount and we will identify it.

To cancel, use your account settings, or email us and we will do it for you. For refunds see our Refund Policy — you have 14 days, no reason needed.

Email acquire@sailaiadvisory.com with “Security” in the subject line. Please give us a reasonable window to fix the issue before disclosing it publicly. We will confirm receipt and keep you updated on the fix.