Refund Policy

Request a refund within 14 days of a charge and we will refund it in full. You do not need to give a reason, and we will not ask you to justify it.

This applies to your first subscription payment and to each renewal charge, counted from the date the charge was made.

Email acquire@sailaiadvisory.com from the address on your account, or use our contact page. Include the email you subscribed with. Nothing else is needed.

We acknowledge requests within one business day. Once approved, the refund is issued by Dodo Payments back to your original payment method. Card refunds typically appear within 5–10 business days depending on your bank; Sail AI has no control over that timing.

A refund cancels the subscription and removes paid features at the same time. Your account, conversations and uploaded data remain intact, and you can keep using the free tier or resubscribe later.

Beyond 14 days we do not refund charges already taken, but you can cancel at any time from your account settings to prevent the next renewal. Cancelling keeps your access until the end of the period you have already paid for.

If you were charged after cancelling, or charged twice, or the service was unavailable for a sustained period, contact us and we will correct it regardless of how much time has passed.

This policy is offered in addition to, and does not limit, the rights you have under consumer law. Consumers in the EU and UK have a 14-day right of withdrawal for distance contracts, and comparable protections apply under Turkish distance-selling rules. Where your statutory rights are more generous than this policy, those rights apply.

Repeatedly subscribing and refunding to obtain continuous free access is the one case where we may decline. We will explain the decision in writing if it ever happens.

If something has gone wrong, please email us first — we can resolve a refund faster than a bank dispute, which typically takes several weeks. Filing a chargeback without contacting us may result in the account being suspended while the dispute is investigated.